Core Labs (the "Site", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website and any purchases you place with us. The Site is operated by Core Labs International.
1. Information we collect
We collect information you provide directly and information gathered automatically as you use the site:
- Account & order details - name, email, phone, billing and shipping address, and order history.
- Payment information - processed securely by our payment providers; we do not store full card numbers.
- Communications - messages you send us via the contact form, email, or support channels.
- Usage data - device, browser, IP address, pages viewed, and similar analytics collected via cookies.
2. How we use your information
We use your information to:
- process, fulfil, and dispatch your orders;
- provide customer support and respond to enquiries;
- send order confirmations, dispatch and tracking updates;
- send marketing communications where you have opted in (you can unsubscribe at any time);
- detect, prevent, and investigate fraud or misuse;
- comply with our legal and regulatory obligations.
3. Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
4. Sharing your information
We share personal information only as needed to run our business - for example with shipping carriers, payment processors, and our own IT providers. We do not sell your personal information to third parties. We may transfer your information, including but not limited to email, user information, order history, between other companies within our group of companies. By use of the site, you consent to us being able to transfer this information between our related companies.
5. Data security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
6. Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
7. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.
8. Marketing preferences
You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us. Transactional messages relating to your orders will still be sent.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest revision. Material changes will be communicated where appropriate.
10. Contact
For privacy questions or requests, please reach us via our contact page.