Frequently asked questions

All amino peptides require reconstitution with a dilute. Bacteriostatic water (water containing 0.9% benzyl alcohol) is recommended and used to prevent microbial contamination and preserve stability. If you require bacteriostatic water for your research needs, we offer this for sale separately which will need to be added to your cart for purchase.

We are unable to provide any instructions beyond storage and handling. As a qualified researcher, you are expected to have a deep understanding of what is required for the products you are purchasing and their application. Any questions that deviate or shift your responsibilities to us, will be ignored.

You can find all storage information of compounds, both long term storage and once use has commenced, on the individual product page.

Yes. Every batch is assayed by independent, ISO 17025-accredited laboratories for purity by HPLC and identity by LC-MS before it is listed for sale.

Absolutely. The full COA for your exact batch is published online and can be retrieved by scanning the QR code on the vial, or by contacting our team with your batch number.

Our specification requires a minimum of 98% purity, and most batches test at 99% or higher. The verified figure for your batch is printed on its certificate of analysis.

We dispatch from regional warehouses via our shipping partners within your country. This provides fast local domestic shipping. As your order is shipped locally, there are no import fees or duties payable.

Orders placed before the daily cut-off are dispatched via express the same business day. Domestic delivery typically arrives within 1–5 business days, with full tracking provided from dispatch. Lead times during holiday periods and large sale promotions can be longer than our standard shipping terms.

Yes. Products ship in plain, generic packaging without Core Labs branding, with tracking.

We accept major debit and credit cards, as well as crypto for payment. Crypto payments attract a 5% discount. All payments are processed over encrypted, secure connections.

Yes — visit the Track my order page and enter your order number and email, or use the tracking link in your dispatch confirmation.

Due to the nature of research materials we cannot accept returns of opened products. If an item arrives damaged or incorrect, contact us within 7 days and we'll arrange a replacement or refund.